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Frequently Asked Questions
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How to reset my Xaap password?
If you want to reset your password through the mobile app, click here to learn more; if you want to do it through the web app, click here for the instructions.
If you are a JCI user, you will need to log in using your global ID. You won’t be able to reset your global ID with Xaap. -
How to set up an external bluetooth scanner with Xaap iOS App?
Xaap supports integration to a third party bluetooth barcode scanner. Click here to learn more.
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How do I contact the Xaap Technical Support?
You can reach the Xaap Technical Support Team through email [email protected] or call +1 833 – 900 – XAAP (9227) Option 1.
Our Technical Support Team is available 6am-10pm Eastern Time, Monday through Friday.
-
How to reset my Xaap password?
If you want to reset your password through the mobile app, click here to learn more; if you want to do it through the web app, click here for the instructions.
If you are a JCI user, you will need to log in using your global ID. You won’t be able to reset your global ID with Xaap. -
How to set up an external bluetooth scanner with Xaap iOS App?
Xaap supports integration to a third party bluetooth barcode scanner. Click here to learn more.
-
How to reset my Xaap password?
If you want to reset your password through the mobile app, click here to learn more; if you want to do it through the web app, click here for the instructions.
If you are a JCI user, you will need to log in using your global ID. You won’t be able to reset your global ID with Xaap.